Refund policy

Return & Refund Policy — The1MStore

At The1MStore, every product is custom printed on demand just for you. Because of this, we do not accept returns or exchanges for change of mind or incorrect size selection. Please review our size guide carefully before placing your order.

When We Accept Claims

We will offer a free replacement or refund if your item arrives:

Defective or damaged
With a misprint or manufacturing error
Incorrect (wrong item or design sent)

To raise a claim, email us within 30 days of delivery with:

Your order number
A clear photo of the issue

We reserve the right to assess each claim individually.

Replacements & Refunds

We offer a free replacement as the first resolution for all valid claims
A full refund will be issued if a replacement is not possible
Refunds are processed to your original payment method within 5–10 business days

EU Customers — Right of Withdrawal

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU Directive 2011/83/EU. To exercise this right, contact us within 14 days of delivery. Please note that custom-printed items may be exempt from this right under EU law as they are made to order.

India Customers

Orders fulfilled via our India fulfillment partner (Qikink) follow the same defect/misprint policy above. We do not accept returns for size or color preference.

Non-Returnable Items